Dustin Glass
Creative, Entrepreneurial, & Mission-Driven Professional and musician based in Burlington, Vermont
I am passionate about guitar, music, the outdoors, technology, travel, and business.When I'm not busy with my 3 kids, you'll typically find me playing guitar, at concerts, biking, hiking, or on the ski slopes.
Music
I create original instrumental music that combines elements of funk, jazz, rock, and blues.All recordings are done in my home studio in Vermont, combining guitar, bass, and keyboard (all played by me), with digital drums, and occasional audio and midi loops.Influences include bands/artists such as Phish/Trey Anastasio, John Scofield, Julian Lage, Soulive, Khruangbin, Medeski Martin & Wood, The Allman Brothers, The Grateful Dead, Miles Davis, Charlie Parker, Thelonius Monk, and countless others.
Work
I am a motivated, insightful, and results-driven team player with experience across various roles at companies including Cox Automotive, DIRECTV, Inc., Wine.com, The Vermont Teddy Bear Company, as well as various personal endeavors & side projects.My background includes extensive experience with project management, account management, team leadership, website design, & online marketing.Specialties: Account Management, Project Management, Web Design, Customer Care, Training and Development, Customer Service Leadership, Product Sales & PromotionSolutions Architect / Web Developer - Cox Automotive- Manage projects relating to website custom work for key clients. Customize websites using HTML, CSS, and Javascript.Technical Support Analyst - Cox AutomotiveProvided phone and email-based technical support for a platform containing a website builder, inventory management software, and digital marketing tools.Account Manager, Commercial National Accounts - DIRECTV Inc.Provided business-to-business account management and technical support for the company's largest and most important business accounts, including restaurants, banks, airports, oil rigs, fitness centers, and retailers. Clients included Buffalo Wild Wings, 24 Hour Fitness, Applebee's, Chili's, and Bank of America.Retail Partner Program Manager - Wine.comProvided extraordinary business-to-business sales and service to the company’s retail and OEM partners with an emphasis on generating long-term growth for the department & company.Contact Center SupervisorManaged a large team in a call center handling inbound sales and customer support via phone, email, and chat. Maximized revenue and employee performance through coaching, development of creative incentive programs, open communication, and performance reviews.
Contact
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